Demo import errors are almost always caused by low-quality servers around 99% of the time.
We do not recommend Bluehost, Hostgator, Name Cheap, or any other $10 p/m hosting for any website, but especially for Kadence or other themes that use demo content uploads. These sites struggle disproportionately to import the demo content compared to other hosts; this is mainly because of the limitations they infer and because they’re shared hosting.
As said, a typical sign of a cheap server is problems uploading anything, especially demo content. These types of hosting providers set limitations to the PHP memory for running applications and scripts.
You will usually experience an “Upload_max_filesize” error message when you upload a file that exceeds the size limit set by your server. This error can prevent you from uploading media files, demos, themes, or plugins on your site.
It can be rectified sometimes by sending your server a message to fix the issue.
If you’re knowledgeable, you can fix it yourself too. There are three main ways you can fix this issue:
- Updating your php.ini file
- Editing your .htaccess file
- Editing your wp-config.php file
Basically, you’re increasing the maximum upload size value in any of the above-listed files.
Before buying a cheap server, ask yourself if it’s worth the hassle!
Fixing Import Errors
Demo import errors are extremely rare; however, should you encountering an error while trying to import a Kadence demo, here are some steps you can take to troubleshoot and resolve the issue:
Check Server Requirements:
define('WP_MEMORY_LIMIT', '256M');
php_value max_execution_time 300
Check Internet Connectivity:
Disable Conflicting Plugins:
Increase WordPress Upload Size:
upload_max_filesize = 128M
post_max_size = 128M
Enable Debug Mode:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
Clear Caches:
Use a Different Browser or Device:
Manual Import:
- Download the demo content files from the Kadence website.
- Use the WordPress Importer tool (under Tools > Import) to import the
.xml
content files.
Contact Kadence Support:
Though demo import errors are rare, if they do happen, you should be able to resolve most issues related to Kadence demo import errors by following these steps.