FAQs

Support FAQs

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Our themes are a one-time fee and there is nothing else to purchase; however, if you need support after 12 months, you will need to make another purchase.

After purchasing your theme, you’ll want to check out our comprehensive support documentation when logged in, which will guide you through the setup process. If you encounter any difficulties, feel free to submit a support ticket, and our team will be more than happy to assist you.

Your theme license allows you to use the design on two projects for personal use. Technical support is provided for 12 months from the date of purchase; however, Glamsy Designs is not responsible for any conflicts due to updates with WordPress, Kadence or any third party plugins or extensions.

To receive support after 12 months you will need to repurchase the theme. The theme will continue to work without an additional purchase and you will still have access to updates for the lifetime of the product.

Rest assured that when you switch to a new theme, all your existing content is completely safe – nothing will be deleted! Your posts, comments, photos, pages, and widgets will all remain intact.

Support for custom designs is 12 months from your purchase date and covers anything related to the theme not working as it should. Once the theme is designed and accepted, any requests beyond this may be considered customizations and will require an additional fee.

Support for Canva Collections is 30 days.

If you encounter any difficulties, feel free to submit a support ticket, and our team will be more than happy to assist you.

We are committed to helping you get your site up and running like the demo. Please note that any requests beyond this may be considered customizations and will require an additional fee.

Support for readymade templates is 30 days.

If you encounter any difficulties, feel free to submit a support ticket, and our team will be more than happy to assist you.

We are committed to helping you get your site up and running like the demo. Please note that any requests beyond this may be considered customizations and will require an additional fee.

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