SUPPORT CENTRE

Submit A Ticket

We respond to tickets within 24/48 hours during working days Monday to Friday BST.

Step 1

Setting Up

Before filling out a ticket, ensure you visit the Getting Started page for answers to frequently asked questions, detailed theme setup instructions, troubleshooting, and tutorials. You can also type your question in the search box to quickly find what you’re looking for!

Step 2

Still Need Help?

Before submitting a support ticket, ensure your question relates to installing and setting up your theme or template to look like the demo you bought. Support does not cover anything beyond what is shown in the demo, such as font or color changes. Designing is an optional extra!

IMPORTANT: Before beginning, please be sure that your issue pertains to our themes, blocks, and templates to look like the demo. Anything beyond the demo isn’t covered by our support.

Have You Read Through All Our Documentation And Troubleshooting? (if not, please go here first)*
Have You Checked Our Customization Service? (if not, please go here first)*
Is Your Website Using The Latest PHP Version? (if not, or you don’t know, please check now)*
Have You Updated Your Theme & Plugins to the latest versions? (if not, please do this now)*
Have Cleared Your Cache? (if not, please do this now)*
Have You Disabled CSS Minification? (CSS minification often causes issues with the theme, so this should be disabled. It is usually found in caching and optimization plugins – please check this now)*

Your Website Login Details

Please provide your WordPress dashboard login information below so we can better assist you. Your login information is always kept safe and confidential. If you’d like, you can create a new user using the Temporary Login Without A Password Plugin – simply upload and activate a password for at least 2 weeks, if we need to go beyond that we will contact you to extend it.

Please note: this is the login information for your WordPress dashboard, located at http://yourwebsite.com/wp-admin. If you log in through your host (e.g., Bluehost), please create a new user for support purposes.

I Have Read And Understand Glamsy Designs Privacy Policy
You’re certain your issue pertains to our themes, blocks, and templates to look like the demo.